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3 top expectations a customer has from taxi services

Taxi services are meant to make travelling simpler for people. While they keep the passengers away from the rush of public transport, the ride becomes a lot more comfortable. Though travelling by a cab is costlier than public transport, it is cheaper than travelling in a personal car while the comfort remains the same. 3 top expectations that people generally have when they are booking a cab are mentioned below-

Timeliness-A service worth the trust

Customers booking a cab, expect to get a service on time. They want to reach the destination promptly andif there is an unavoidable circumstance and the delay is imminent then informing the customer beforehand is essential.


One of the first things that a customer will notice when the cab arrives is its cleanliness. An opinion is formed instantly about the company and how they take care of the cars. Keeping the vehicle serviced from time to time is essential so that there are no warning lights on the dashboard or smoke from the exhaust.

Drivers with local knowledge

It is seen that most of the people opting for taxi services are new to the place. Therefore it needs to be assured that the drivers know about the place and its various routes. This helps to reach the destination in the least time possible. A friendly driver will ensure that the passenger on board, is comfortable and enjoying the ride. With such conversations, there are greater chances of the customer referring and recommending the services to their friends and acquaintances.

If you are looking for a trusted cab service provider for your Airport transportation in St Andrews, HM Taxi is the perfect choice. We have large fleet of modern taxis that can serve you for any distance and at affordable rates. We put our hard work in making sure that the customer’s expectations are met in the best possible manner. Book with us today!